Privacy Policy
Your privacy matters to us. Learn how Nyamekeba collects, uses, protects and manages your personal information.
Introduction
Welcome to Nyamekeba. We respect your privacy and are committed to protecting the personal information you provide when you visit our website, purchase our products, contact us, or interact with our services.
This Privacy Policy explains what information we may collect, why we collect it, how we use it, and the choices you have regarding your information.
Information We Collect
Depending on how you interact with Nyamekeba, we may collect the following categories of information:
Such as your name, email address, telephone number, billing details and delivery address when you place an order or contact us.
Information relating to products you purchase, order history, delivery details and customer service interactions.
Such as IP address, browser type, device information, operating system and information about how you interact with our website.
Information you provide when you contact us through email, contact forms, social media or other communication channels.
How We Use Your Information
We may use the information we collect for purposes including:
- Processing and fulfilling your orders.
- Arranging delivery and providing order updates.
- Responding to customer enquiries and requests.
- Providing customer support.
- Improving our website, products and services.
- Maintaining website security and preventing fraud.
- Sending marketing communications where you have provided appropriate consent.
- Complying with applicable legal and regulatory obligations.
Payments
Payments made through our website may be processed securely by third-party payment providers.
Nyamekeba does not normally store complete payment card details on its own website. Payment information is handled by the relevant payment provider in accordance with its own privacy and security policies.
Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records and meeting legal or regulatory requirements.
Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information. These may include the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of certain personal information.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Request information about how your data is used.
To exercise an applicable privacy right, please contact us using the details provided below.
Children's Privacy
Our website and services are not intended to knowingly collect personal information from children without appropriate consent from a parent or guardian.
If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can take appropriate steps.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.
When changes are made, the updated version will be published on this page together with the revised "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact Nyamekeba.
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