Refund & Exchange Policy

At Nyamekeba, we are committed to providing quality products and excellent customer service. Please read this Refund & Exchange Policy carefully before placing your order.

No Refunds

All sales are final. We do not offer refunds on any products purchased through our website. We only offer exchanges for eligible items that meet the conditions below.

Choosing the Correct Size

Customers are responsible for selecting the correct size before completing their purchase.

• Carefully review the size guide on each product page.
• Check all measurements before placing your order.
• Incorrect size selection during checkout is not eligible for refund or exchange.

Exchange Conditions

• Items must be returned within 5–10 days after delivery.
• Items must be in the same condition as delivered.
• Items must be unused, unworn and in their original packaging.
• Clear photo or video evidence must be provided before an exchange can be approved.

Items Not Eligible for Exchange

• No refunds are available.
• Items that have been tampered with cannot be exchanged.
• Lace that has been cut, sewn, washed, dyed or altered cannot be exchanged.
• Items returned in a different condition from delivery will not be accepted.
• Requests made after the 10-day return period will not be accepted.

Proof of Evidence

Before an exchange is approved, customers must provide clear photographs or videos showing the condition of the item. Our team will review the evidence before authorizing any exchange.

How to Request an Exchange

1. Contact our customer support within 5–10 days of delivery.
2. Provide your order number.
3. Submit clear photo or video evidence.
4. Wait for exchange approval before returning the item.
5. Once received and inspected, your exchange will be processed if approved.

Inspection

Every returned item is inspected upon arrival. If the item has been altered, tampered with, or does not meet our exchange conditions, the exchange request will be declined.